Journal of Information Systems Education (JISE)

Volume 21

Volume 21 Number 2, Pages 253-264

Summer 2010


Business Process Elicitation, Modeling, and Reengineering: Teaching and Learning with Simulated Environments


Anand Jeyaraj
Wright State University
Dayton, OH 45435, USA

Abstract: The design of enterprise information systems requires students to master technical skills for elicitation, modeling, and reengineering business processes as well as soft skills for information gathering and communication. These tacit skills and behaviors cannot be effectively taught students but rather experienced and learned by students. This requires a pedagogical shift from teacher-centered teaching approaches towards learner-centered teaching approaches that invite students to more actively participate in the learning experience, and to acquire and enhance such technical and soft skills. This paper introduces “simulated environment” – a combination of role-playing activities to simulate organizational activities and several skills development activities to hone technical and soft skills – as a pedagogical tool in the learner-centered teaching paradigm that immerses students in a controlled learning environment which enables them to more clearly appreciate various aspects related to systems design, business processes, and information sharing, and to acquire and develop the necessary skills.

Keywords: Simulated environments, Enterprise systems, Business process, Elicitation, Modeling, Reengineering

Download this article: JISE - Volume 21 Number 2, Page 253.pdf


Recommended Citation: Jeyaraj, A. (2010). Business Process Elicitation, Modeling, and Reengineering: Teaching and Learning with Simulated Environments. Journal of Information Systems Education, 21(2), 253-264.